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These general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website (hereinafter the "SITE") from L'Atelier d'Eve, SARL registered in the Trade and Companies Register R.C.S. Nîmes under number 447522483, having its registered office at 8 avenue Charrier, 30200 BAGNOLS-SUR-CEZE, France Tel:, email: (hereinafter the "SELLER").

IMPORTANT Any order placed on the SITE implies the CLIENT's unconditional acceptance of these General Terms and Conditions of sale.

Article 1 Definitions

The terms used below have the following meanings in these General Terms and Conditions:

  • Customer: refers to the SELLER's contracting party, who guarantees to have the quality of consumer as defined by French law and jurisprudence, or that this CUSTOMER acts for his usual or commercial activities within the framework of his business.
  • Delivery"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.
  • PRODUCTS: refers to all products available on the SITE.
  • "territory": refers to all nation states or territories with specific jurisdiction.

Article 2 Object

These General Terms and Conditions govern the sale by the SELLER of PRODUCTS to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for both consumers and professionals.

3- Acceptance of the Terms and Conditions

The CUSTOMER undertakes to read these General Terms and Conditions carefully and to accept them, before proceeding to pay for any order of PRODUCTS placed on the SITE.

These General Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read these General Terms and Conditions for each new order: the latest version of these Terms and Conditions shall apply to any new order of PRODUCTS.

By clicking on the first button to place an order, then on the second to confirm said order, the CUSTOMER acknowledges they have read, understood and accepted the General Terms and Conditions unconditionally and without limitation.

Section 4.     Purchase of products on the site

In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity or, if underage, be able to prove the consent of his/her legal guardians.

The CUSTOMER will be asked to provide information allowing him to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. The follow-up of DELIVERIES can, if necessary, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER's sales department at any time by e-mail,, in order to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility and the information provided.

Article 5: Orders
Article 5.1 Characteristics of the products

The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions).

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to the constraints related to its suppliers.

Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.

         Article 5.2.     Order procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's start page, the steps may differ slightly).

                  5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's shopping cart. The latter can then add to his basket as many PRODUCTS as he wishes.

                  5.2.2. Orders

Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his order is correct. If the CLIENT has not yet done so, he will then be invited to identify himself or register.

Once the CUSTOMER has validated the contents of the shopping cart and that he/she has logged in/registered, an online form will be displayed for his/her attention, completed automatically and summarising the price, applicable taxes and, if applicable, delivery charges.

The CUSTOMER is invited to verify the contents of his/her order (including the quantity, characteristics and references of the ordered PRODUCTS, billing address, means of payment and price) before validating its contents.

The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the delivery method.

                  5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided through the registration form is correct. .

The SELLER shall not send any order confirmation by fax or by post.

                  5.2.4. Invoicing

During the order procedure, the CUSTOMER shall enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields to be completed in order for the CUSTOMER's order to be processed by the SELLER).

It is important that the CUSTOMER clearly indicates all information relating to DELIVERY: in particular, the exact DELIVERY address, as well as any access code at the DELIVERY address.

The CLIENT will then have to specify the payment method chosen.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Regardless of the method of order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

         5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

         5.4. Prices

For all PRODUCTS, the CUSTOMER will find prices displayed in euros, including all taxes, on the SITE, as well as applicable delivery charges (according to the weight and volume of the parcel, excluding packaging and gifts, the DELIVERY address and the chosen carrier or mode of transport).

Prices include in particular value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. As a result, the prices indicated on the SITE may change. They can also be changed in case of special offers or sales.

The prices indicated are valid, except for gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

         5.5. Availability of PRODUCTS

Depending on the PRODUCT concerned, the SELLER applies "just-in-time" stock management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks.

The SELLER undertakes to honor the orders received provided that the PRODUCTS are available.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CUSTOMER:
Either offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock are available again,

Either proceed to a partial shipment of the PRODUCTS available at first, then to the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,

Or propose an alternative PRODUCT of equivalent quality and price, if accepted by the CLIENT.

If the CUSTOMER decides to cancel the order of unavailable PRODUCTS, the CUSTOMER will receive a refund of all sums paid for unavailable PRODUCTS within thirty (30) days of payment at the latest.

Article 6 Right of withdrawal

The terms of the right of withdrawal are provided for in the "withdrawal policy", policy available inAnnex 1hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Article 7 – Payment

         7.1. Payment methods

The CUSTOMER may pay for the PRODUCTS online on the SITE according to the means offered by the SELLER.

The CUSTOMER guarantees to the SELLER that they hold all the authorisations required to use the chosen means of payment.

The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online in connection with online payment on the SITE.

It is specified that all payment information provided on the SITE is transmitted to the SITE'S bank and is not processed on the SITE.

         7.2. Payment date

In case of single payment by credit card, the CUSTOMER's account may be debited as soon as the order of PRODUCTS placed on the SITE, or deferred up to seven (7) days.

In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Conditions.

         Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by another valid payment method.

In the event that, for any reason whatsoever, opposition, refusal or otherwise, of the transmission of payment due by the CLIENT proves impossible, the order will be cancelled and the sale automatically terminated.

Section 8.     Proof and Archiving

Any contract concluded with the CLIENT corresponding to an order of more than 120 euros (including VAT) will be archived by the SELLER for a period of ten (10) years, in accordance with Article L. 134-2 of the Consumer Code.

The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CUSTOMER's request.

In the event of any dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9 Transfer of Title

The SELLER remains the owner of any PRODUCTS delivered until payment is completed by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him/her, or by a third party appointed by him/her other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of ownership, as well as any risk of damage that these may entail.

Article 10. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the "delivery policy" referred to inAppendix 2hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Section 11.     Packaging

The PRODUCTS will be packed in accordance with the transport regulations in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 ' Withdrawal Policy.


         12.3. Compliance guarantee

The SELLER is required to deliver a compliant PRODUCT, that is to say, suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also presupposes that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertisements and on labels.

The SELLER is liable to respond to existing defects of conformity at the time of delivery and any lack of conformity resulting from the packaging, assembly instructions or installation where this has been entrusted to it or was carried out under its responsibility.

Any action resulting from the lack of conformity shall be time-limited to within two (2) years from the issue of the PRODUCT.

In case of lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER's choice is manifestly disproportionate to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the option chosen by the CUSTOMER.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address8 Charrier Avenue, 30200 BAGNOLS-SUR-CEZE FRANCE.

Finally, the CLIENT is exempted from reporting proof of the existence of a lack of conformity of the PRODUCT during the six (6) months following the issue of the PRODUCT.

It is specified that this legal guarantee of conformity applies regardless of the commercial guarantee granted, if any, for the PRODUCTS.

         12.2. Guarantee for hidden defects

The SELLER is bound by the guarantee for hidden defects in the PRODUCT sold which render it unfit for its intended use, or which reduce this use to the extent that the CUSTOMER would not have acquired it, or would only have paid a lower price, if he/she had known of their existence.

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address8 Charrier Avenue, 30200 BAGNOLS-SUR-CEZE FRANCE.

Any action resulting from hidden defects must be filed by the CUSTOMER within two (2) years from discovery of the defect.

Article 13 Responsibility and liability

The SELLER shall not be held liable under any circumstances in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when placing the order.

The SELLER may not be held liable, or considered as having failed to comply with these conditions, for any delay or non-performance when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.

It is also specified that the SELLER does not control websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published therein. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

Article 14 - Personal Data

The SELLER collects on the SITE personal data concerning its Customers, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser. In this case the SELLER does not guarantee the proper functioning of the SITE and the ordering process.

The data collected by the SELLER are used to process orders placed on the SITE, to manage the CUSTOMER's account, analyse orders and, if the this option has been chosen, send the CUSTOMER commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CLIENT's data are kept confidential by the SELLER in accordance with his/her declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or clicking on the hypertext link provided for this purpose below each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that they have given their prior consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS if they wish to receive marketing content from its partners.

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CUSTOMER has a right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data. He can exercise this right by sending an email either by sending a letter to8 Charrier Avenue, 30200 BAGNOLS-SUR-CEZE FRANCE.

It is specified that the CUSTOMER must be able to prove his/her identity, either by scanning an identity document or by sending the SELLER a photocopy of his/her identity document.

Section 15.     Claims

The SELLER provides the CUSTOMER with a "Customer Telephone Service" on the following number: 04 37 64 29 29 (non-surcharged number).

Any written complaint from the CUSTOMER must be sent to the following address:8 Charrier Avenue, 30200 BAGNOLS-SUR-CEZE FRANCE.

Article 16 - Intellectual Property

All of the SITE's visual and sound elements, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the authorization of the SELLER in writing.

This authorization of the SELLER will in no case be granted definitively. This link must be deleted at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

Section 17.     Validity of the General Terms and Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such modification or decision does not in any way authorize the CUSTOMERS to disregard these General Conditions.

Any conditions not expressly dealt with herein shall be governed by the customary rules of the retail trade sector for companies whose registered office is located in France.

Section 18.    Collection of Personal Data

The CUSTOMER's personal data is collected in order to manage the online purchase and shipment of products purchased on the SITE and on partner marketplaces.

The CUSTOMER has a right of access, rectification, opposition, deletion, portability and limitation of processing over his personal data.

On a simple sending of an e-mail to the, the CUSTOMER may assert these rights only on his personal data that the SITE has collected. The CLIENT will have a response to his request within 1 calendar month maximum from the date of sending his request.

The deletion of the CUSTOMER's personal data can only be carried out 14 calendar days after receipt of a product (legal withdrawal period).

The personal data of CUSTOMERS are accessible only to our GDPR manager and will be kept 5 years after the last order. The personal data of CUSTOMERS are neither sold nor transferred to business partners.

Section 19.     Modification of the General Conditions

These General Terms and Conditions apply to all online purchases made on the SITE, as long as the SITE is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the General Terms and Conditions will not apply to PRODUCTS already purchased.

Section 20.     Jurisdiction and applicable law

The present General Terms and Conditions as well as the relationship between the CLIENT and the SELLER are governed by French law.

In case of dispute, only the court of the registered office of the SELLER will be competent.

However, prior to any recourse to the arbitral or state court, however, negotiation in a spirit of loyalty and good faith shall be preferred with a view to reaching an amicable agreement upon the occurrence of any dispute relating to this contract, including as to its validity.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If at the end of a period of fifteen (15) days, the parties cannot agree, the dispute will be submitted to the competent court designated above.

Throughout the negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other and for the conflict under negotiation. By way of exception, the parties are authorised to apply to the interim relief court or to request the delivery of an order on request. A possible action before the court of interim relief or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable settlement clause, unless expressly wishes otherwise.



Principle of withdrawal

Principle of cancellation The CLIENT has the right to return or return the PRODUCT to the SELLER or a person designated by the SELLER without undue delay, and no later than fourteen (14) days following the communication of his/her decision to withdraw, unless the SELLER proposes to recover the PRODUCT himself/herself.

Withdrawal period

Cancellation period The cancellation period expires fourteen (14) calendar days following the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.

In the event that the CLIENT has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the cancellation period will expire fourteen (14) calendar days following the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last delivered PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous statement to:8 Charrier Avenue30200 BAGNOLS ON

He/she may also use the form below:

For the attention of [*] (*Contact details of the SELLER)

Seller’s Phone #
Fax number of the SELLER*:
Email address of the SELLER*:

Hereby notify you of my cancellation of the contract relating to the sale of the Product specified below:

Product number
Invoice No:
Order No:
– Ordered on [________________] / received on [________________]
–Payment method:
– Name of the CUSTOMER and, if applicable, the beneficiary of the order:
-Customer address: .......................................................................
Delivery address :
–CUSTOMER Signature (except in the case of transmission by email):
- Date

In order to comply with the cancellation period, the CUSTOMER must send communication concerning the exercise of the right of cancellation before the expiry of the cancellation period.

Effects of cancellation

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's wish to withdraw.

The SELLER shall make the refund using the same means of payment as the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different means of payment, in any event, this refund shall not entail any charges to the CLIENT.

The SELLER may defer reimbursement until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, whichever is the earlier.

How to return

The CUSTOMER must, without undue delay and in any event no later than fourteen (14) days after communication of the decision to withdraw from this contract, return the property to: 15 quai Pierre Scize 69009 Lyon.8 Charrier Avenue, 30200 BAGNOLS-SUR-CEZE FRANCE.

This period shall be deemed to have been observed if the CLIENT returns the good before the expiry of the 14-day period.

Return fees

The CLIENT shall bear the direct costs of returning the goods.

Condition of the returned goods

Condition of the returned goods The PRODUCT must be returned in accordance with the instructions of the SELLER and include all accessories delivered.

The CUSTOMER is only liable for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but his responsibility may be engaged if he carries out manipulations other than those that are necessary.


The PRODUCTS are packed in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must meet the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good condition, suitable for re-marketing.

Exclusions from the right of cancellation

Articles cut or made for France or abroad cannot be taken back.

Pursuant to sectionL 121-20-2of the French Consumer Code, the Buyer does not have the possibility to withdraw after his order because the products ordered are made on the indications of dimensions and color provided by the customer. They therefore have a highly personalized character making them unsuitable for resale to a third party.

The right of withdrawal is excluded in the following cases:

  • Supply of goods or services whose price depends on fluctuations in the financial market
  • to supply goods made to the consumer's specifications or clearly customised;
  • to supply goods liable to deteriorate or expire rapidly;
  • Supply of sealed audio or video recordings or software that have been unsealed after delivery
  • Newspaper, periodical, magazine (except subscription contract)
  • Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
  • Supply of goods which by their nature are inseparably mixed with other articles
  • Supplies of sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the CUSTOMER after DELIVERY
  • the supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, the delivery of which can only be made after 30 days and whose actual value depends on fluctuations in the market beyond the control of the SELLER
  • Supply of digital content not supplied dematerialized if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal
  • contracts concluded at a public auction;



Delivery area

PRODUCTS will be shipped to the shipping address(es) that the CLIENT has indicated during the ordering process.

The seller reserves the right not to deliver the goods to areas that he deems at risk or sensitive. In this case, a full refund of payments will be made.

Time frame for postage

The deadlines for preparing an order and then establishing the invoice, before shipment of the PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays.

An email message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the email address on the registration form is correct..

Delivery time & costs

During the ordering process, the SELLER shall inform the CLIENT of the delivery dates and shipping formulas for the PRODUCTS purchased.

Delivery costs are calculated according to the delivery method.The sum of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS bought.

The details of delivery times and fees are outlined on the SITE.


DELIVERY methods The package will be delivered to the CUSTOMER against signature and on presentation of an identification document.

In the event of absence, a delivery notice will be left to the CLIENT, to allow him/her to pick up his/her parcel in his/her post office.

DELIVERY problems

The CLIENT will be informed of the delivery date set at the moment when he/she chooses the carrier, at the end of the online ordering procedure, prior to confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract.

The SELLER shall reimburse the CUSTOMER, without undue delay, upon receipt of the cancellation letter, the total amount paid for the PRODUCTS, taxes and delivery charges included, using the same method of payment as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of damage or partial losses noted during delivery.